Contact Us

You must upload your supporting documents to your Housing application before your application is made live  You do not need to contact us as we are notified when any documents are uploaded and will contact you when we have assessed your application.


Contact the NHA team at the Council online by e-mail:

Please include your name, date of birth, address, contact number, and NHA reference number if applicable.


If you are unable to report an issue online you can call us on our main number 01782 717717 from Monday to Friday between 9am and 3.30pm.

There are answerphone facilities available outside of these hours if you wish to leave a message.

For out of hours emergency calls only (you are homeless tonight) please ring the out of hours service 01782 615599.

By post

Newcastle-under-Lyme Borough Council
Castle House
Barracks Road