Contact Us

You can upload your supporting documents to your Housing application. We are notified when any documents are uploaded and will contact you when we have assessed your application.

E-mail

Contact the NHA team at the Council online by e-mail: customerservices@newcastle-staffs.gov.uk

Please include your name, date of birth, address, contact number, and NHA reference number if applicable.

Telephone

If you are unable to report an issue online you can call us on our main number 01782 717717 from Monday to Friday between 9am and 3.30pm.

There are answerphone facilities available outside of these hours if you wish to leave a message.

For out of hours emergency calls only (you are homeless tonight) please ring the out of hours servie 01782 615599.

By post

Newcastle-under-Lyme Borough Council
Castle House
Barracks Road
Newcastle-under-Lyme
Staffordshire
ST5 1BL