How It Works

1. Registration

To apply for social housing in the Borough of Newcastle under Lyme, you will need to complete an online application form by clicking on the Register button at the top of the page.

If you are struggling with the online form or need assistance with accessing the service, please contact Newcastle under Lyme Borough Council by ringing 01782 717717 or if you are an Aspire tenant Tel 01782 635200.

 2. Assessment

When we have received your electronic form we will make an assessment of your circumstances and award the appropriate banding.  You will also need to upload documents to support your application.  Your application will not be made live and you will not be able to bid on properties until you have submitted all the relevant proofs required. Please be advised that the assessment process can take up to 10 days however, this is dependent on you providing all the necessary information to support your application.

For a full breakdown of the Priority Bands please click here to view the Allocations Policy

3. Bidding

Once you have provided supported evidence and received confirmation of your registration, you will be able to start bidding on properties. (You do not need to pay any money to bid on a property). 

New properties are advertised each day. 

You can place up to 3 bids at any one time.

You can place bids for properties on this website by logging into your application and click on the login tab at the top of the page.

You can also set up property alerts to receive an email when a property in your required area is advertised, to remind you to log into the site and bid.

4. Offer

Properties will normally be offered to the household with the highest banding

If there are two or more households with the same banding, priority will be given to the applicant that has been in that banding the longest (this is called the priority date)

Before making an offer, the landlord advertising the property may make further checks or ask you to provide additional evidence.

Once you have received an offer you will be given an opportunity to view the property.  This will help you decide if you wish to accept the property.