If you are homeless or threatened with homelessness you can contact us for advice or use the following links for information.

Email us: nha@midlandheart.org.uk

61 – 63 Lower Street, Newcastle under Lyme Staffordshire ST5 2RS

Our offices are open Monday – Friday 9 – 5 pm except Thursdays 11 – 5 pm

Closed bank holidays

Tel 0345 850 9698

Please be assured we want to do everything we can to help you sort out your housing problem. However, any help we may give does not mean we must offer you a property. We will do everything we reasonably can to help you stay where you are, or help you find somewhere else to live. We also expect you to do everything you can to try and solve your housing problem.

Duty to refer cases to Newcastle under Lyme

Under section 213B of the Homeless reduction Act the public authorities specified in regulations are required to notify a housing authority of service users they consider may be homeless or threatened with homelessness (i.e. it is likely they will become homeless within 56 days).

Before making a referral to us please ensure

1. (a)  you have consent to the referral from the individual;
2. (b) allow the individual to identify the housing authority in England which they would like the notification to be made to; and,
3. (c) have consent from the individual that their contact details can be supplied so the housing authority can contact them regarding the referral.

To make a referral to us please visit our Referrals to Newcastle under Lyme page.

You can find more about Newcastle under Lyme’s homelessness strategy here.

Out of hours services

If you become homeless outside of normal working hours you should contact the emergency out of hours service on 01782 615599. Please remember this is for emergencies only. If you have been made homeless and can make your own temporary arrangements please do so and contact us the next working day.

For further information on Homelessness you may wish to visit the following websites



NHA Advice Pages

Mental Health

Leaving Hospital

Leaving Care

Leaving the Armed Forces

Domestic Abuse

Leaving Custody