Contact Us

How to Contact Us

If you need further assistance or have any questions regarding housing advice or options available to you , you can contact NHA team in the following ways;

• By telephone 0345 850 9698
• By email via
• In person at 61-63 Lower Street, Newcastle under Lyme,  Staffordshire, ST5 2RS

Office pic

Our Normal Opening hours are;

Monday  9 am – 5pm

Tuesday 9 am – 5pm

Wednesday 9am – 5pm

Thursday 11am – 5pm

Friday 9am – 5pm

Saturday  and Sunday – Closed

Bank  Holidays – Closed


Homeless Emergencies

For  Homeless Emergencies only outside of the normal working hours  you can  call us on Tel 01782 615 599.

Please remember this is for emergencies only,  if you have been made homeless and can make your own temporary arrangements then please do so.

NHA Options is committed in helping everyone to access our scheme. If you have any specific requirements please contact us to discuss alternative ways of accessing the scheme.

 Bidding for Properties
There will be  no properties advertised on Homes Direct between
Wednesday 27th – Sunday 31st December 2017.
Please contact us during normal hours if you have any Housing register queries.