NHA Options – Helping you find a home
The NHA service is managed by Midland Heart. You can follow the links on this website to find out how to find a home.
We advertise 75% available homes owned or managed by Aspire Housing as well as a percentage of properties that belong to other Registered Providers, such as Sanctuary Housing, Staffordshire Housing Association and others as well as some private landlords.
On this site you can;
learn more about NHA options
Find our how to register for housing
Find a selection of Leaflets and useful information. Please see the following pages.
Coming soon… Homes Direct is changing.
Same website. New look. Easier to use.
From November, Homes Direct will look different.
Logging in and searching for properties will be easier.
We hope you will like the changes.
Review of the Allocations Policy – coming soon
Newcastle – Under- Lyme Allocations Policy 2015
Newcastle under Lyme Borough Council will be making changes to the Allocation Policy from December 2015.
The main changes to the existing policy are:
- Band 3 Applicants – preference will be given to ANY Social Housing tenants who are under occupying their accommodation by 2 or more bedrooms or who have an adapted property that they no longer need, this was previously only given to Aspire tenants.
- Band 3 Applicants – preference will be given to ANY Social Housing tenants who have been assessed and notified of the end of their fixed term tenancy due to inappropriate size of the accommodation, this was previously only given to Aspire tenants.
- Band 4 Applicants – preference will be given to ANY Social Housing tenants who are under occupying their accommodation by 1 bedroom, this was previously only awarded to Aspire social housing tenants.
- Preference will now be given to ANY Applicants who are social housing tenants with children under 5 occupying a 2nd floor (or above) flat without access to a lift, previously this was just Aspire Housing tenants.
- Band 7 – Social housing tenants with no housing need will no longer be accepted onto the list, unless they have a good tenancy record and need to move for work, you will need to provide evidence of employment or offer of employment and travelling from a current address is unreasonable (we will contact you if your application is to be removed from the list).
When will this happen?
The changes are due to take effect from December 2015.
How will I know if this will affect me?
The system will automatically assess your banding when the policy is made live and the system is updated. You will be able to check your application by logging into your account.
If you think your information is incorrect, please log on to Homes Direct and check your details are correct, please ensure you application is updated. If you still think your application is wrong then you can contact us on 0345 850 9698 or 0345 60 20 540.
The amended banding criteria detail is below. You will be asked to provide evidence to confirm your band.
- Banding Details
There remain 7 bands within the Allocations Policy. The criteria from December will be as follows:-
- Applicants who have been assessed as being statutory homeless and who are owed a full duty by Newcastle-under-Lyme Borough Council, as assessed under the homelessness legislation by NHA or accepted for referral under the homelessness legislation by NHA.
- Applicants who have been assessed as requiring alternative accommodation because of urgent racial harassment, harassment and domestic violence and where it has been ascertained by NHA following inquiries that the personal safety of applicants or a member of their household is seriously threatened.
- Applicants whose homes are in the Borough and are subject to a demolition order or a prohibition order/emergency prohibition order covering a main part of a building or are included within a clearance area.
- Applicants whose household is subject of Child Protection – where serious concerns have been raised by Children and Families Service relating to the suitability of the present accommodation.
- Applicants or a member of their household who are affected by an urgent and severe medical condition and remaining in their current accommodation would have a severely detrimental effect on their health or they cannot be discharged from hospital as their home is totally unsuitable.
- Applicants who are assessed by NHA as a Preference System Case. This will only be awarded in exceptional cases where an applicant needs to move urgently.
- Applicants whose household has been assessed as requiring a Disabled Facilities Grant (DFG) but moving would be a more efficient way to meet their needs.
- Applicants who are threatened with homelessness, who are working towards homeless prevention with NHA, and who NHA believe they would be likely to accept as statutory homeless when all investigations are completed.
- Applicants who are Social Housing tenants and are under-occupying their accommodation by 2 or more bedrooms or who have an adapted property that they no longer need.
- Applicants who are Social Housing tenants who have been assessed and notified of the end of their fixed term tenancy due to inappropriate size of the accommodation.
- Applicants or a member of their household who are seriously affected by their health and/or mobility and where living in their current accommodation is having a serious adverse affect on the health of the person concerned.
- Applicants where move on accommodation is required from supported housing and this is backed by a clear plan from the support provider and there is an agreed protocol in place.
- Applicants who need 2 or more extra bedrooms and after an investigation by NHA it has been determined that they or the other occupiers in the household would not have been considered to be intentionally homeless from a previous address.
- Applicants who are Social Housing tenants who are under-occupying their accommodation by 1 bedroom.
- Applicants who have been assessed under the homelessness legislation as being homeless and not in priority need, or would be if NHA completed the assessment.
- Applicants who have been assessed under the homelessness legislation as being intentionally homeless, or would be if NHA completed the assessment.
- Applicants who have carer responsibilities and need to move closer to a friend or relative in poor health.
- Applicants or a member of their household whose current accommodation is having an adverse affect on the health or welfare of the person concerned and/or is causing serious hardship.
- Applicants who need 1 extra bedroom and after an investigation by NHA it has been determined that they or the other occupiers in the household would not have been considered to be intentionally homeless from a previous address.
- Applicants who are tenants with children under 5 occupying a 2nd floor (or above) flat. Without access to a lift.
- Applicants who have reasonable preference but have been assessed as a reduced priority under the Policy because of unacceptable behaviour.
- Applicants with the financial means to secure their own accommodation, either by outright purchase, shared ownership or rental within the private sector.
- Applicants with no housing need who are not existing social housing tenants.
- Social housing tenants who are requesting a transfer and do not have reasonable preference will be given band 7 only if they have a good tenancy record and need to move for work. Evidence of employment / offer of employment will be required and travelling from current address is unreasonable. Unreasonable would be no means to travel by either car or public transport that would require multiple changes or any working commute that would be excessive in time (over 1 hour each way).
- Applicants aged over 55 years without a local connection to Newcastle-under-Lyme. Applicants with no housing need in this age group will be prioritised before applicants without a local connection.
If you have been removed from the housing register what can you do?
You may wish to consider alternatives for seeking a new home by looking at other options available to you. These include the National HomeSwapper scheme www.homeswapper.co.uk. You can also contact your current housing provider for further advice.